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Troubleshooting

If you are having difficulties accessing your account or any of our online services, then please do get in touch with a member of our  our support team by emailing support@fintuity.com. When you get in touch please describe in detail the issue that you are having and we will try to respond as soon as possible. We will endeavour to reply within 1 working day with a resolution.

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Keep up-to-date with the latest finance and industry news & analysis with our blog!
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Fintuity Wants to Work With You!
As clients increasingly look for financial advice online and the many benefits this brings. Fintuity are able to provide you...
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Simply put, a Relevant Life Policy (RLP) is a convenient and alternative way to set up life cover for your...
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Frequently Asked Questions
Should you have any queries about our services, fees or for any other matter please see below some of our most commonly asked questions. If you cannot find an an answer to your query please do get in touch. For more information and help please check out our Blog and Knowledge Base.
What is the difference between traditional financial advice and Fintuity’s virtual guidance service?
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Traditional advice is given by an FCA regulated financial adviser. They can review your goals and objectives to provide you with a bespoke recommendation. Our virtual driven guidance solution is based on sophisticated AI. Fintuity’s Virtual guidance tool uses your inputs to highlight potential shortfalls, allowing you to make an informed choice. Fintuity provides either of these services to our clients and if you have any questions please contact us at support@fintuity.com
Is my personal information secure?
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We take the privacy and security of your data very seriously. Fintuity takes all precautionary measures to ensure that your personal details are secure, compliant and safe from third parties. Your personal details, account data and all supporting information are fully encrypted and stored on secure servers.
How much does this cost?
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Fintuity’s virtual guidance service is a complimentary tool. The only fees you could pay are potentially product/provider fees dependant on your choice of product or provider.
If I decide to act on the choices I make can I cancel?
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Usually if you decide to cancel your chosen investment or pension with the product provider you have the right by law to cancel within 30 days. Please see the specifics of the product providers cancellation information which will be available to you when you invest. For life insurance policies, if you decide to cancel your chosen policy the 30 day cancellation will begin from the time that you were informed by the provider that the contract has been concluded or from the day on which you received the contractual terms and conditions from the provider. Please see the specifics of the policy providers cancellation information which will be available to you and part of your policy documents when you take out your policy.
Refunds after cancellation
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If you cancel, then you should receive a refund of the money you have paid within 30 days of the provider receiving your cancellation. The provider may make a deduction from the refund in relation to any services which it has provided to you during the cancellation period. Any deduction must be reasonable and can only be made if you started to receive the services before the 30 days were completed. You have a legal right to cancel your ISA or investment if you change your mind; you can do this within 30 days of the date you receive your email confirming the establishment of your ISA or investment. Please be aware that if funds have been invested within the 30 day cancellation period your investments may fall in value and you may get back less than the original value of your investment. Please see the cancellation policy that would be provided to you when you took your initial plan or policy out.
If I have any questions about the choices or investments, who can I speak to?
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At any stage throughout your process you are quite welcome to arrange a complimentary meeting with one of our independent financial advisers who can provide regulated financial advice and would highlight any fees or charges that may be applicable should you wish to proceed after your initial meeting.
Book a free consultation
Your first consultation is completely free of charge - all you need to do is to select a convenient time & date and outline how we can assist you.