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General

As a digital IFA, all our meetings are held securely online. The first thing that will happen is that your adviser will contact you to setup a call. Held online via a secure audio-visual link, your adviser will undertake an initial fact-find to identify your needs and requirements. Having been familiarised with your circumstances, the adviser will guide you through a number of potential solutions to your goals and will then recommend a level of service that will be tailored to your needs. Once presented with the potential solutions, should you then decide to proceed, the adviser will then move to stage two – a detailed analysis of your data that will be presented with a personalised set of recommendations during a second online meeting.
Unlike our competitors we have embraced technology to optimise our operations. This means that with an optimised advisory process and without expensive high street premises, we keep our operational costs significantly lower than a  traditional IFA. All of this means that we operate on lower-than-market investment limits and substantially-lower management fees than traditional IFA firms. In short we pass our savings on to you.
Fintuity provides comprehensive advice on a range of areas including investment, pension, mortgage, life insurance, general insurance, and inheritance tax planning. Depending on your financial requirements we can either focus on a specific area such as retirement planning through to setting up a new ISA investment. From a one off piece of advice to providing a full financial review, we can create a fully tailored financial plan for you and your family. If you require a specific service that we cannot currently provide in-house, we will refer you to one of our integrated platform partners. Either way you will always remain a valued customer and receive all the same benefits as any other Fintuity community.

Traditional financial advisers are expensive

The Independent Financial Advisory (IFA) sector is widely recognised to be one of the most inefficient and technology-lacking sectors in the United Kingdom. The majority of the IFA industry consists of some 5000 high street based private practices, often with high overheads and as such associated high commissions. Whilst the service provided is compliant, these high fees have blocked many from accessing support and advice. Here at Fintuity we have embraced technology to optimise every step of the advisory process to bring you a high quality service at a fraction of the cost of your local financial adviser. We run our business completely online, which means that we do not have the huge overheads such as travelling, paperwork and administration.

Quality of advice from a traditional IFA practice could be very poor

A normal IFA practice consists of between 3-5 people, who often spend a lot of their time travelling between clients and handling reams of paper documentation. Whilst often a recognised local name, many IFAs lack the resources to do the quality research required to accurately advise clients, which means in many cases an over reliance on product providers. The Fintuity research team constantly monitors the market to bring you the best products that are available.

We value every client!

Due to the very nature of the business, traditional advisers target clients with at least £200,000 of investable assets. The £200,000 maker is often the point at which you become a “valuable client”. We disagree with this entirely. At Fintuity we strongly believe that high quality financial advice should be available to everyone, irrespective of the size of their savings and investments. In many ways,  for those with less income, it is often more sensible to have a good financial plan than for their wealthier counterparts.

In the case of services provided by Fintuity

Following the first online meeting with your advisor, they will prepare a suitability report with a set of financial recommendations as well as an action plan which will be explained to you in detail during the second online meeting. If however after receiving the report, you decide not to go ahead with any of the proposed solutions – we will only charge you for the preparation of the report.

In case of financial products recommended by Fintuity

We fully understand that making financial and investment management decisions is not easy, it is your money and you need to be 100% sure before proceeding. With this in mind, if you decide to buy or invest in a financial product that we have recommended, but then change your mind – that is fine with us! You can use the cooling-off period and cancel the contract for financial product in question within 14 days of purchasing it. Whatever you decide to do, we will support your decision. The cooling-off period timeframe applies to most of our financial products, where there are exceptions we will update you. There are a few exceptions however. With regards to pension products, you will have 30 days from when you enter into the contract and for life insurance products, you will have 30 days from when the provider agrees to the coverage. Some savings products also have different rules and once again we will keep you fully updated. Please contact your advisor or our support team immediately if you want to cancel any of the financial products recommended by us. You can also contact the product provider directly by submitting your request to cancel in writing, by email, or via the website / portal that the provider has provided. At all times we would strongly recommend discussing the decision with your advisor before cancelling your contract with the product provider.

Refunds after cancellation

If you cancel, then you should receive a refund of the money you have paid within 30 days of the provider receiving your cancellation. The provider may make a deduction from the refund in relation to any services which it has provided to you during the cancellation period.  Any deduction must be reasonable and can only be made if you started to receive the services before the 14 days were completed.
Depending on the financial support and advisory that may be required, you may be advised that your ‘capital may be at risk’ – what does this mean however? Put simply ‘capital’ is the money that you choose to invest. With market fluctations and other outside risks, an investment will always bear some form of partial or total risk to your funds. Our objective is to provide the best advice that we can to help you minimise your risk profile, however we will always try too reiterate that there will always be a risk to capital placed with any investment.

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Frequently Asked Questions
Should you have any queries about our services, fees or for any other matter please see below some of our most commonly asked questions. If you cannot find an an answer to your query please do get in touch. For more information and help please check out our Blog and Knowledge Base.
I am having trouble registering or accessing online services – What do I need to do?
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If you are having difficulties accessing your account or any of our online services, then please do get in touch with a member of our our support team by emailing support@fintuity.com. When you get in touch please describ the issue and we will respond to you as soon as we can, normally within 1 working day.
How secure is my personal information?
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We take the privacy and security of your data very seriously. Fintuity takes all precautionary measures to ensure that your personal details are secure, compliant and safe from third parties. Your personal details, account data and all supporting information are fully encrypted and stored on secure servers.
What sort of financial advice does Fintuity provide?
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Unlike a traditional IFA, Fintuity is an online adviser that provides a full range of financial advice via a secure link to our clients. We provide a comprehensive suite of advisory services that includes investment, pension, mortgage, life insurance and general insurance though to inheritance tax planning. Depending on your financial needs, we can either focus on specific area such as retirement planning or advising on a new ISA investment through to the provision of a full financial review and creation of a bespoke financial plan for you and your family. If you require a specific service which we can not currently provide, we will refer you to one of our platform-integrated partners. Either way you will always remain a valued customer and receive all the benefits of the Fintuity community.
Once committed to a financial solution, can I change my mind?
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In the case of services provided by Fintuity

Following the first online meeting with your advisor, they will prepare a suitability report with a set of financial recommendations as well as an action plan which will be explained to you in detail during the second online meeting. If however after receiving the report, you decide not to go ahead with any of the proposed solutions – we will only charge you for the preparation of the report.

In case of financial products recommended by Fintuity

We fully understand that making financial and investment management decisions is not easy, it is your money and you need to be 100% sure before proceeding. With this in mind, if you decide to buy or invest in a financial product that we have recommended, but then change your mind - that is fine with us! You can use the cooling-off period and cancel the contract for financial product in question within 14 days of purchasing it. Whatever you decide to do, we will support your decision. The cooling-off period timeframe applies to most of our financial products, where there are exceptions we will update you.

There are a few exceptions however. With regards to pension products, you will have 30 days from when you enter into the contract and for life insurance products, you will have 30 days from when the provider agrees to the coverage. Some savings products also have different rules and once again we will keep you fully updated. Please contact your advisor or our support team immediately if you want to cancel any of the financial products recommended by us. You can also contact the product provider directly by submitting your request to cancel in writing, by email, or via the website / portal that the provider has provided. At all times we would strongly recommend discussing the decision with your advisor before cancelling your contract with the product provider.

Refunds after cancellation

If you cancel, then you should receive a refund of the money you have paid within 30 days of the provider receiving your cancellation. The provider may make a deduction from the refund in relation to any services which it has provided to you during the cancellation period.  Any deduction must be reasonable and can only be made if you started to receive the services before the 14 days were completed.
What does 'your capital is at risk’ mean?
expand
Depending on the financial support and advisory that may be required, you may be advised that your 'capital may be at risk' - what does this mean however? Put simply 'capital' is the money that you choose to invest. With market fluctations and other outside risks, an investment will always bear some form of partial or total risk to your funds. Our objective is to provide the best advice that we can to help you minimise your risk profile, however we will always try too reiterate that there will always be a risk to capital placed with any investment.
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