If you are having difficulties accessing your account or any of our online services, then please do get in touch with a member of our our support team by emailing support@fintuity.com. When you get in touch please describ the issue and we will respond to you as soon as we can, normally within 1 working day.

We take the privacy and security of your data very seriously. Fintuity takes all precautionary measures to ensure that your personal details are secure, compliant and safe from third parties. Your personal details, account data and all supporting information are fully encrypted and stored on secure servers.

Unlike a traditional IFA, Fintuity is an online adviser that provides a full range of financial advice via a secure link to our clients. We provide a comprehensive suite of advisory services that includes investment, pension, mortgage, life insurance and general insurance though to inheritance tax planning. Depending on your financial needs, we can either focus on specific area such as retirement planning or advising on a new ISA investment through to the provision of a full financial review and creation of a bespoke financial plan for you and your family. If you require a specific service which we can not currently provide, we will refer you to one of our platform-integrated partners. Either way you will always remain a valued customer and receive all the benefits of the Fintuity community.

In the case of services provided by Fintuity

Following the first online meeting with your advisor, they will prepare a suitability report with a set of financial recommendations as well as an action plan which will be explained to you in detail during the second online meeting. If however after receiving the report, you decide not to go ahead with any of the proposed solutions – we will only charge you for the preparation of the report.

In case of financial products recommended by Fintuity

We fully understand that making financial and investment management decisions is not easy, it is your money and you need to be 100% sure before proceeding. With this in mind, if you decide to buy or invest in a financial product that we have recommended, but then change your mind - that is fine with us! You can use the cooling-off period and cancel the contract for financial product in question within 14 days of purchasing it. Whatever you decide to do, we will support your decision. The cooling-off period timeframe applies to most of our financial products, where there are exceptions we will update you.

There are a few exceptions however. With regards to pension products, you will have 30 days from when you enter into the contract and for life insurance products, you will have 30 days from when the provider agrees to the coverage. Some savings products also have different rules and once again we will keep you fully updated. Please contact your advisor or our support team immediately if you want to cancel any of the financial products recommended by us. You can also contact the product provider directly by submitting your request to cancel in writing, by email, or via the website / portal that the provider has provided. At all times we would strongly recommend discussing the decision with your advisor before cancelling your contract with the product provider.

Refunds after cancellation

If you cancel, then you should receive a refund of the money you have paid within 30 days of the provider receiving your cancellation. The provider may make a deduction from the refund in relation to any services which it has provided to you during the cancellation period.  Any deduction must be reasonable and can only be made if you started to receive the services before the 14 days were completed.

Depending on the financial support and advisory that may be required, you may be advised that your 'capital may be at risk' - what does this mean however? Put simply 'capital' is the money that you choose to invest. With market fluctations and other outside risks, an investment will always bear some form of partial or total risk to your funds. Our objective is to provide the best advice that we can to help you minimise your risk profile, however we will always try too reiterate that there will always be a risk to capital placed with any investment.