In case of services provided by us
Following the first online meeting, your advisor will prepare a suitability report with financial recommendations and an action plan which will be explained to you during the second online meeting. If after receiving the report you decide not to go ahead with any of the solutions – we will only charge you for the preparation of the report.
In case of financial products recommended by us
Making financial and investment management decisions is not easy, we get it. So if you decide to buy or invest in a financial product we recommended, but then change your mind about it, that’s okay! You can use the cooling-off period and cancel the contract for financial product in question within 14 days of purchasing it.
This timeframe applies to most financial products, but there are some exceptions.
For pension products, you get 30 days from when you enter into the contract, and for life insurance products, you have 30 days from when the provider agrees to the coverage. Some savings products also have different rules.
Please contact your advisor or our support team immediately if you want to cancel any of the financial products recommended by us. You can also contact the product provider directly in writing, by email, or via the website or portal that the provider has given, but we strongly recommend discussing the decision with your advisor before cancelling your contract with the product provider
Refunds after cancellation
If you cancel, then you should get a refund of the money you have paid within 30 days of the provider receiving your cancellation.
The provider can make a deduction from the refund in relation to any services with which it has provided you during the cancellation period. Any deduction must be reasonable and can only be made if you started receiving services before the 14 days were up.
To learn more about your right to cancel a financial product bought online, have a look here.